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OC ACCESS Service Eligibility

OC ACCESS was created in response to the requirements of the Americans with Disabilities Act (ADA). OCTA offers this service for individuals who are physically and/or mentally disabled and cannot use the regular fixed-route OC Bus service.

For OC ACCESS Certification Eligibility Visitor's Request, please contact OC ACCESS Eligibility at (714) 560-5956 or at

Eligibility for OC ACCESS service is based on a person's functional abilities and limitations due to a disability, not a specific diagnosis or disability. OC ACCESS eligibility may be valid for up to 5 years. At the expiration of your eligibility, you must be recertified.

What determines your eligibility?

A person may be eligible for OC ACCESS service:

  • If he or she is unable to board or exit the fixed-route OC Bus;

  • If he or she is unable to get to or from a bus stop due to physical and/or environmental barrier

  • If he or she does not understand how to ride the OC Bus service due to a cognitive disability.

The certification process

OCTA has a formal certification process that follows strict ADA guidelines. The certification process starts with a completed application and an in-person functional assessment. The entire assessment process may take up to an hour.

If you are found eligible, an OC ACCESS identification number will be included with the notification letter, along with a Rider's Guide describing OC ACCESS services and how to use them.

How to apply for OC ACCESS Service

The OC ACCESS Application Form is available in multiple languages, including English, Spanish / Español, Vietnamese / Tiếng Việt, Chinese / 中文, and Korean / 한국어. For assistance in additional languages, please contact the Customer Information Center at (714) 560-7433.

Please do not mail in the application. You must make an appointment for an in-person functional assessment.

Once you have completed this application, call the OC ACCESS Eligibility Office at (714) 560-5956, extension 2 or TDD at (714) 560-5474 to schedule your in-person functional assessment.

In order to view the OC ACCESS application and print it out, you must have Adobe Acrobat Reader. It is available as a free download here.