Publications
Market Research
OCTA conducts market research to better understand how people travel throughout Orange County and their experiences with transportation services and programs. Through customer satisfaction surveys, public opinion studies and other research, OCTA gathers feedback on topics such as travel patterns, service quality, safety, customer needs and awareness of transportation options.
The findings help inform transportation planning, service improvements, communications and future programs. Explore the reports and datasets below to learn more.
Reports & Research
Bus
- 2026 Bus Service Customer Satisfaction Survey
- 2015 Bus Service Market Research Study
- 2014 Bus Service Customer Satisfaction Survey
- 2011 Bus Service Satisfaction Survey
- 2014 ACCESS Service Satisfaction Survey
- 2011 ACCESS Service Satisfaction Survey
- 2007 Bus Service Satisfaction Survey
- 2005 Bus Service Satisfaction Survey
91 Express Lanes
- 2014 91 Express Lanes Customer Satisfaction Survey
- 2011 91 Express Lanes Customer Satisfaction Survey
- 2009 91 Express Lanes Customer Satisfaction Survey
- 2007 91 Express Lanes Customer Satisfaction Survey
Metrolink
- 2012 Metrolink Customer Satisfaction Survey
- 2012 Metrolink Market Study
- 2007 Metrolink Weekends Segmentation Study
Other
- 2024 Rider Safety Perception Survey Dataset
- 2024 M2 Comprehensive Review
- 2022 Employment & Travel Survey Infographic
- 2022 Employment & Travel Survey Report
- 2022 Employment & Travel Survey Infographic
- 2021 Employment & Travel Survey Report
- 2020 Employment & Travel Survey Report
- 2021 Attitudinal & Awareness Survey Report
- 2020 Employment & Travel Survey Report
- 2018 Attitudinal & Awareness Survey Report
- 2015 Attitudinal & Awareness Survey Report
- 2011 Attitudinal Awareness Survey Report
- 2008 OCTA Awareness and Attitudes Study
- 2008 LOSSAN Corridor Focus Group