Bus route information can be obtained via the Bus Book, OCTA website, or by calling the Customer Information Center. For local and regional information, click here. Your Trip Planner will ask for your starting point and destination, and provide you with a trip itinerary. 

Get your information online by visiting our Routes and Schedules.

Bilingual representatives are available to assist you with your trip planning, 7 days a week, 365 days a year. You can reach a representative by calling (714) 636-RIDE (7433), press 1 and then 1 again. The Customer Information Center is open Monday - Friday 7:00 a.m. - 7:00 p.m., Saturday and Sunday 8:00 a.m. - 6:00 p.m. and Holidays 8:00 a.m. - 5:00 p.m.

• Arrive at your bus stop at least 10 minutes early and be ready to board.
• Have your Wave card, mobile ticket, or exact cash fare ready before boarding.
• Fareboxes accept coins (no pennies) and dollar bills but do not provide change.
• Board through the front door.
• Keep the front seats available for seniors and riders with disabilities.
• Pull the stop request cord or press the stop button before your stop.
• Exit through the rear door whenever possible, allowing others to board first.

While riding, please remember:

• No smoking, eating, or drinking.
• Service animals are welcome.
• Use headphones when listening to music or other audio.

Learn more about How to Ride.

Service changes, detours, bus stop closures, and schedule updates are posted on the Rider Alerts page. Notices are also posted at affected bus stops and onboard buses when applicable.

You can sign up for OCTA's Text Alerts program to receive detour notifications on your phone or call the Rider Alert hotline at (714) 636-RIDE (7433), press 1, then 2.

Use the Trip Planner on octa.net to plan your trip. Simply enter your trip information, then select View My Trip to see your itinerary.

For route details, schedules, or downloadable timetables, visit our Routes and Schedules page. Service changes and detours are posted on the Rider Alerts page.

If you need additional assistance, call the Customer Information Center at (714) 636-RIDE (7433), ext. 1. The Customer Information Center is open weekdays 7:00 a.m. - 7:00 p.m., weekends 8:00 a.m. - 6:00 p.m and major holidays, 8:00 a.m. - 5:00 p.m.

Before the bus arrives, remove any loose items from your bike, such as water bottles or bags that could fall off during the trip.

When the bus stops, tell the bus driver you’re loading your bike. Secure it on the bike rack, then board the bus. Once you've boarded, let the bus driver know where you’re getting off.

When you reach your stop, exit through the front door and remind the bus driver that you’re removing your bike. If your bike is the last one on the rack, please fold the rack back into the upright position.

Learn more about taking your bike.

The Americans with Disabilities Act (ADA) established guidelines for the size and weight of mobility devices which can be transported on public transit vehicles. ADA guidelines define a "common wheelchair," which OCTA buses are able to carry, as a device no larger than 30 inches wide and 48 inches long when measured two inches above the ground. OCTA cannot transport devices which exceed these guidelines.  OCTA cannot transport wheelchair and occupant that exceed 600 pounds, combined.  Bus lifts are not designed to hold additional weight.  Additionally, physical problems could be sustained by coach operators accommodating devices in excess of the guidelines.

Under the Americans with Disabilities Act (ADA), coach operators must "request" that a passenger move from the front seats designated for the disabled, but may not "force" the passenger to do so. If you are elderly or disabled and need to sit in the front seats, and those seats are occupied, please talk to the coach operator who will then request the occupants of those seats move to other seats. Keep in mind that the individual(s) already occupying those seats may be elderly or disabled as well.

Please complete the online form, email LostandFound@octa.net, or call (714) 560-5934. Lost and Found staff will email or call you to let you know if your item has been turned in.

Please have the following information ready to help us try to locate your item:

• Detailed description of the item.
• Date, time, service used, bus route and the direction you were traveling
• A photo ID issued from a recognized governmental agency will be required to claim any found items.

There are no public restrooms, and no loitering is allowed at the facility.

OCTA stresses the importance of customers being at bus stops, ready to board the bus before it arrives. This way, the coach operator can remain on schedule, and customers will be delivered to their destinations on time. There are several reasons why a driver may not wait for a customer before leaving a bus stop. Oftentimes, the operator is not aware that a person on the other side of the street wishes to board his/her bus. Additionally, there is a safety issue involved in customers running across streets to catch a bus.

The suggestions are forwarded to OCTA’s Planning Department for review. Service changes occur two to four times per year, and are dependent upon multiple variables including budget, revisions needed, customer requests and available resources.

If you call, write or email us or complete the customer comment form concerning a positive experience you have had with a coach operator, that operator will be acknowledged by the Supervisor at his/her bus division for providing excellent customer service.

Your complaint is recorded in our database for record-keeping purposes. Each complaint is forwarded to the appropriate staff to review, investigate, and take necessary action. All complaints are monitored and reviewed by OCTA management.

During the review, we may need additional information or clarification from you.

You can call OCTA's vendor, Vector Media, regarding placement of advertisements on our buses. Just ask for an Orange County representative at (213) 644-9538. If you are interested in placing an advertisement on a bus shelter, you will need to call the city government where the bus shelter is located. Each city manages its own bus shelter advertisement program.