OC ACCESS Service - Eligibility

Skip navigation Reduce Motion High Contrast Careers Contact Us
  • OC ACCESS Service Eligibility

  • OC ACCESS was created in response to the requirements of the Americans with Disabilities Act (ADA). OCTA offers this service for individuals who are physically and/or mentally disabled and cannot use the regular fixed-route OC Bus service. Eligibility for OC ACCESS service is based on a person's functional abilities and limitations due to a disability, not a specific diagnosis or disability.

    OC ACCESS eligibility may be valid for up to 5 years. At the expiration of your eligibility, you must be recertified.

    For OC ACCESS Certification Eligibility Visitor's Request, please contact OC ACCESS Eligibility at 714-560-5956 or at accesseligibility@octa.net.

    The Visitor’s Alert message is in response to the coronavirus (COVID-19) pandemic and the importance that OCTA places on the health and well-being of its employees and the community.

    Thank you for your patience and understanding during this challenging time.

    What determines your eligibility?

    A person may be eligible for OC ACCESS service:

    1. If he or she is unable to board or exit the fixed-route OC Bus;
    2. If he or she is unable to get to or from a bus stop due to physical and/or environmental barrier
    3. If he or she does not understand how to ride the OC Bus service due to a cognitive disability.

    The Certification Process

    OCTA has a formal certification process that follows strict ADA guidelines. The certification process starts with a completed application, followed by a in-person functional assessment. The entire assessment process may take up to an hour.

    Due to COVID-19, the following process will be conducted:

    • COVID-19 pre-screening (Temperature and Questionnaire). OCTA follows the guidance by the California Department of Public Health and California Occupation Health and Safety Administration

    If you are found eligible, an OC ACCESS identification number will be included with the notification letter, along with a Rider's Guide describing OC ACCESS services and how to use them.

    How to apply for OC ACCESS Service

    To request an application, please call the OC ACCESS Eligibility Office at (714) 560-5956 or Download and print the OC ACCESS Application Form. Once you have completed this application, call the OC ACCESS Eligibility Office at 714-560-5956, extension 2 or TDD at 714-560-5474 to schedule your in-person functional assessment.

    Please, do not mail in the application. You must make an appointment for a in-person functional assessment.

    In order to view the OC ACCESS application and print it out, you must have Adobe Acrobat Reader. It is available, as a free download, here.

Get Connected