Freeway Service Patrol

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  • Freeway Service Patrol

  • Your friend on the freeways

    Orange County freeways can be stressful in the best of times, but add traffic and a mechanical problem and you could be in dire need of assistance–and a friendly face. Which is where the Freeway Service Patrol (FSP) steps in. We’re a special team of tow trucks that travel Orange County’s freeways during peak commuting hours to help motorists with disabled vehicles. Our job is to keep the freeways moving and reduce congestion by quickly removing disabled vehicles.

    Best of all, FSP services are free to motorists. From a jump start to a gallon of gas, or simply changing a flat tire, our trucks and drivers help people get back on the road. They'll even help take vehicles to a safe location off the freeway without charge.

    The FSP program began in 1992 in cooperation with the California Department of Transportation (Caltrans) and the California Highway Patrol (CHP). The Orange County Transportation Authority manages the program and the CHP provides dispatch, oversees operation of the contracted tow companies, and provides field services whenever law enforcement is required.

    If you have any questions or comments, please contact Motorist Services at MotoristServices@octa.net

    To complete the Freeway Service Patrol customer survey, please visit www.fspoc.net

  • Monday through Friday:

    • 6:00 a.m. to 10:00 a.m.
    • 3:00 p.m. to 7:00 p.m.
    • 10:30 a.m. to 2:30 p.m. (major congested interchanges and adjacent freeways)

    Saturday and Sunday

    • 10:30 am to 7:00 pm
    • SR-91 East End, to Green River Drive;
    • SR-22, SR-57, I-5 Interchanges
    • I-5 South-End, to Christianitos Road

    Download Map - Available Time of Services

    It is always good to know what to do while waiting for help to arrive. Here are some safety basics recommended by the California Highway Patrol:

    1. If you can, move your vehicle onto the right shoulder out of traffic lanes.
    2. If involved in a traffic collision, move your vehicle to a safe location if possible before exchanging insurance information.
    3. Stay inside your vehicle with your seat belt on until help arrives. If you must exit the vehicle, stay as far away from the roadway as possible.
    4. Use added caution in bad weather since a passing motorist could lose control of their vehicle

    5.28.19

    Caller stated that she was assisted by a Freeway Service Patrol operator. The caller stated she was traveling on the 55 NB when her vehicle shut off. The caller stated the water pump had given out and she was assisted by the FSP operator who was able to tow her off the freeway and refill her radiator so she can drive at least another mile to a dealership for help. The caller stated she is very grateful for the FSP operator who was very kind and appreciated all his help.

    Kim H.

    5.20.19

    Customer stated he was on the 405 North, near the Euclid exit, when he experienced mechanical issues with his car. He mentioned that he was assisted by a Freeway Service Patrol operator. The customer wanted to compliment the operator on a job well done and helping him get to safety quickly.

    Joe H.

    5.1.19

    Hello! I am visiting from Arizona, and today on the 91N I blew a tire and had to pull over to the side. I had a spare tire but no jack. To my surprise, I didn’t even have time to google a service before your freeway service patrol turned up & changed my tire for free! I was back on the road in under 15 minutes. The FSP operator left me a pamphlet & his card, so I wanted to commend his excellent service. He was friendly, efficient, & professional. I wish I could have given him a tip since it would have cost me much more to call a tow truck, but he wouldn’t accept it. Just wanted to let someone at OCTA know he did a great job & I’m very thankful for the assistance!

    Mel I.

    4.12.19

    The caller stated she was travelling on the 91 Westbound around 4:00 PM and was experiencing car issues. The caller stated that her car began to fail and had to try and pull over to the side as best she could to call Triple A. The caller stated that no more than 5 minutes after, a Freeway Service Patrol arrived to assist her. The caller stated that he helped tow her vehicle off the freeway so that she could have Triple A pick her up in a safer place. The caller stated that she wanted to compliment him for being such a nice and genuine person to her.

    Yurida H.

    3.28.19

    Just wanted to say "thank you" to the Freeway Service Patrol operator. I had a flat tire and was stuck at a gore point between two freeway onramps (55S and 55N). The traffic was coming fast and I had called AAA. They wouldn't be arriving for 20 minutes. The FSP operator drove up behind me, instructed me to move my car to a safer spot about 20 feet ahead. He assured me he would follow me. He asked if I wanted my tire changed. I ended up cancelling the AAA call because the operator changed my flat quickly and I was on my way and out of that traffic. Much appreciated for your service!

    Debbie M.

    1.12.19

    Good afternoon, I greatly appreciate the FSP Operator who assisted me. I was stranded on the 5 South, Crown Valley Parkway. It was late evening around 6pm and on the right shoulder. The Freeway Service Patrol operator kindly asked if I needed help. He was able to add gas to my car and I went on my way. I had no idea of this service and appreciate what you do. I will definitely recommend or refer your services. Wanted to thank the FSP operator for his kindness and a great asset to your company.
    God Bless you!

    Luis C.

    Frequently asked questions

    Because there are always questions, here are some answers to the basic questions we hear the most.

    • What services can the Orange County FSP provide?
    • If your vehicle stops running, the FSP can help by:

      • Offering you a gallon of gas if you ran out
      • Jump start your dead battery
      • Refill your radiator and make minor hose repairs
      • Change a flat tire 
    • What if the FSP can’t get my vehicle running?

      It will be towed from the freeway free of charge to a pre-designated on-street location.

    • If my vehicle is towed to one of these locations, will the FSP help me get to a phone?

      Yes. The FSP will take you to the nearest phone so you can notify a friend, relative or auto club.

    • How will I recognize the FSP?
    • All FSP tow trucks are white with the FSP logo on the doors. Drivers wear blue uniforms and bright yellow-green safety vests with the FSP logo.

    • Are Orange County FSP drivers certified?
    • Yes. Drivers receive their certification only after completing a CHP training program.

    • Can the FSP tow me to a private repair facility?
    • No. FSP only tows vehicles to locations identified by the CHP. The FSP is not permitted to recommend other tow companies or repair facilities.

    • Which freeways do the Orange County FSP patrol?

      Check the map for FSP coverage.

    Click here for Fact Sheet

    Hours

    Monday through Friday:

    • 6:00 a.m. to 10:00 a.m.
    • 3:00 p.m. to 7:00 p.m.
    • 10:30 a.m. to 2:30 p.m. (major congested interchanges and adjacent freeways)

    Saturday and Sunday

    • 10:30 am to 7:00 pm
    • SR-91 East End, to Green River Drive;
    • SR-22, SR-57, I-5 Interchanges
    • I-5 South-End, to Christianitos Road
    Service Area

    Download Map - Available Time of Services

    Safety Tips

    It is always good to know what to do while waiting for help to arrive. Here are some safety basics recommended by the California Highway Patrol:

    1. If you can, move your vehicle onto the right shoulder out of traffic lanes.
    2. If involved in a traffic collision, move your vehicle to a safe location if possible before exchanging insurance information.
    3. Stay inside your vehicle with your seat belt on until help arrives. If you must exit the vehicle, stay as far away from the roadway as possible.
    4. Use added caution in bad weather since a passing motorist could lose control of their vehicle
    Customer Comments

    5.28.19

    Caller stated that she was assisted by a Freeway Service Patrol operator. The caller stated she was traveling on the 55 NB when her vehicle shut off. The caller stated the water pump had given out and she was assisted by the FSP operator who was able to tow her off the freeway and refill her radiator so she can drive at least another mile to a dealership for help. The caller stated she is very grateful for the FSP operator who was very kind and appreciated all his help.

    Kim H.

    5.20.19

    Customer stated he was on the 405 North, near the Euclid exit, when he experienced mechanical issues with his car. He mentioned that he was assisted by a Freeway Service Patrol operator. The customer wanted to compliment the operator on a job well done and helping him get to safety quickly.

    Joe H.

    5.1.19

    Hello! I am visiting from Arizona, and today on the 91N I blew a tire and had to pull over to the side. I had a spare tire but no jack. To my surprise, I didn’t even have time to google a service before your freeway service patrol turned up & changed my tire for free! I was back on the road in under 15 minutes. The FSP operator left me a pamphlet & his card, so I wanted to commend his excellent service. He was friendly, efficient, & professional. I wish I could have given him a tip since it would have cost me much more to call a tow truck, but he wouldn’t accept it. Just wanted to let someone at OCTA know he did a great job & I’m very thankful for the assistance!

    Mel I.

    4.12.19

    The caller stated she was travelling on the 91 Westbound around 4:00 PM and was experiencing car issues. The caller stated that her car began to fail and had to try and pull over to the side as best she could to call Triple A. The caller stated that no more than 5 minutes after, a Freeway Service Patrol arrived to assist her. The caller stated that he helped tow her vehicle off the freeway so that she could have Triple A pick her up in a safer place. The caller stated that she wanted to compliment him for being such a nice and genuine person to her.

    Yurida H.

    3.28.19

    Just wanted to say "thank you" to the Freeway Service Patrol operator. I had a flat tire and was stuck at a gore point between two freeway onramps (55S and 55N). The traffic was coming fast and I had called AAA. They wouldn't be arriving for 20 minutes. The FSP operator drove up behind me, instructed me to move my car to a safer spot about 20 feet ahead. He assured me he would follow me. He asked if I wanted my tire changed. I ended up cancelling the AAA call because the operator changed my flat quickly and I was on my way and out of that traffic. Much appreciated for your service!

    Debbie M.

    1.12.19

    Good afternoon, I greatly appreciate the FSP Operator who assisted me. I was stranded on the 5 South, Crown Valley Parkway. It was late evening around 6pm and on the right shoulder. The Freeway Service Patrol operator kindly asked if I needed help. He was able to add gas to my car and I went on my way. I had no idea of this service and appreciate what you do. I will definitely recommend or refer your services. Wanted to thank the FSP operator for his kindness and a great asset to your company.
    God Bless you!

    Luis C.

    FAQ

    Frequently asked questions

    Because there are always questions, here are some answers to the basic questions we hear the most.

    • What services can the Orange County FSP provide?
    • If your vehicle stops running, the FSP can help by:

      • Offering you a gallon of gas if you ran out
      • Jump start your dead battery
      • Refill your radiator and make minor hose repairs
      • Change a flat tire 
    • What if the FSP can’t get my vehicle running?

      It will be towed from the freeway free of charge to a pre-designated on-street location.

    • If my vehicle is towed to one of these locations, will the FSP help me get to a phone?

      Yes. The FSP will take you to the nearest phone so you can notify a friend, relative or auto club.

    • How will I recognize the FSP?
    • All FSP tow trucks are white with the FSP logo on the doors. Drivers wear blue uniforms and bright yellow-green safety vests with the FSP logo.

    • Are Orange County FSP drivers certified?
    • Yes. Drivers receive their certification only after completing a CHP training program.

    • Can the FSP tow me to a private repair facility?
    • No. FSP only tows vehicles to locations identified by the CHP. The FSP is not permitted to recommend other tow companies or repair facilities.

    • Which freeways do the Orange County FSP patrol?

      Check the map for FSP coverage.

    Click here for Fact Sheet

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