Motorist Services - Freeway Service Patrol

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  • Freeway Service Patrol

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    Your friend on the freeways

    Orange County freeways can be stressful in the best of times, but add traffic and a mechanical problem, and you could be in dire need of assistance–and a friendly face, which is where the Freeway Service Patrol (FSP) steps in. FSP is a unique tow truck team that patrols Orange County's freeways during peak commuting hours to help motorists whose vehicles become disabled on the highway. You may also call 511 from your cell phone and select Motorist Assistance for on-freeway assistance during FSP Operating hours. Our goal is to keep traffic moving and reduce congestion by assisting with minor roadside repairs and removing disabled vehicles from the roadway.

    Best of all, FSP services are free to motorists. Our trucks and drivers help people get back on the road with limited essential assistance from a jump start to a gallon of gas or simply changing a flat tire. We'll even help take vehicles to a safe location off the freeway where motorists can seek additional assistance if necessary, all at no charge to the motorist.

    The FSP program began in 1992 in cooperation with the California Department of Transportation (Caltrans) and the California Highway Patrol (CHP). The Orange County Transportation Authority manages the program, and the CHP provides dispatch, oversees the operation of the contracted tow companies, and provides field services whenever law enforcement is required.

    If you have any questions or comments, please contact Motorist Services at MotoristServices@octa.net, or provide your comment online.

    To complete the Freeway Service Patrol customer survey, please visit www.fspoc.net

    FSP Operating Hours

    Monday through Friday:

    • 6:00 a.m. to 7:00 p.m.

    Saturday and Sunday

    • 10:00 a.m. to 6:30 p.m.
    • I-5 - South of Alicia Pkwy,
    • SR-22 - Harbor Blvd. to SR-55
    • SR-91 – East of SR-57
    • I-405 – I 605 to SR-73
     

    FSP Does not Operate During the Following Holidays:

    • New Year’s
    • Memorial Day
    • Independence Day
    • Labor Day
    • Veteran’s Day
    • Thanksgiving and Day After Thanksgiving
    • Last Week of December for Holiday Break
    • New Year’s Day
     

    Service Area

    Service Area Map

    Download Map - Available Time of Services

     

    Safety Tips

    It is always good to know what to do while waiting for help to arrive. Here are some safety basics recommended by the California Highway Patrol:

    1. If you can, move your vehicle onto the right shoulder out of traffic lanes.
    2. If involved in a traffic collision, move your vehicle to a safe location if possible before exchanging insurance information.
    3. Stay inside your vehicle with your seat belt on until help arrives. If you must exit the vehicle, stay as far away from the roadway as possible.
    4. Use added caution in bad weather since a passing motorist could lose control of their vehicle

    Frequently Asked Questions

    Because there are always questions, here are some answers to the basic questions we hear the most.

    • What services can the Orange County FSP provide?

      If your vehicle stops running, the FSP can help by:

      • Offering you a gallon of gas if you ran out
      • Jump start your dead battery
      • Refill your radiator and make minor hose repairs
      • Change a flat tire 
       
    • What if the FSP can’t get my vehicle running?

      It will be towed from the freeway free of charge to a pre-designated on-street location.

    • If my vehicle is towed to one of these locations, will the FSP help me get to a phone?

      Yes. The FSP will take you to the nearest phone so you can notify a friend, relative or auto club.

    • How will I recognize the FSP?

      All FSP tow trucks are white with the FSP logo on the doors. Drivers wear blue uniforms and bright yellow-green safety vests with the FSP logo.

    • Are Orange County FSP drivers certified?

      Yes. Drivers receive their certification only after completing a CHP training program.

    • Can the FSP tow me to a private repair facility?

      No. FSP only tows vehicles to locations identified by the CHP. The FSP is not permitted to recommend other tow companies or repair facilities.

    • Which freeways do the Orange County FSP patrol?

      Check the map for FSP coverage..

    • What happens if FSP is unavailable or if my needs are beyond what FSP may provide?

      If FSP service is unavailable or if the need is beyond what the FSP provides, 511 may assist a motorist by helping to arrange service through their Club Towing, the CHP Rotation Tow program, or by contacting a Friend or Family Member.

    • What Is The CHP Rotation Tow program?

      The CHP Rotation Tow Program allows licensed and approved members of the towing industry to participate in a rotational tow list managed through the California Highway Patrol. The purpose of the program is to equitably distribute highway-related service calls from the public when other services are not available or appropriate and ensure that the public receives ethical and fair treatment from private tow companies who participate in the program.

      The CHP Rotation Tow Program services are available 24-hours a day, 365 days a year.

      There is a charge for Rotation Tow Program services. Rotation Tow providers are to make rates available to customers upon request. PLEASE REQUEST SERVICE RATES WHEN THE ROTATION TOW PROVIDER ARRIVES.

      Tow operators are not required to accept checks but are required by law to accept a valid credit or debit card.

      To learn more about the CHP Rotation Tow Program visit https://www.chp.ca.gov/Programs-Services/For-Law-Enforcement/Rotation-Tow-Program

    • Click here for Freeway Service Patrol Fact Sheet

    Customer Comments

    The FSP and its Operators receive compliments every day. “Thank you so much for taking the time to leave us your feedback - it's much appreciated!"

    • 1/3/22
      I am incredibly grateful for the excellent service the FSP Operator provided. At a time of extreme fear and vulnerability I felt a great sense of relief when the Operator appeared to rescue us. I was traveling home on I-5 S when I suffered an accident with my three sons and ended up against the center divider. Thankfully, the Operator promptly appeared and asked if we were all Ok, if we needed medical assistance, and insisted if we were truly fine. I was in a state of shock but the FSP Operator was very reassuring and explained he would get us off the freeway and move our car to a safe place. I was not aware of the service, but I am extremely impressed and above all grateful. I cannot thank the FSP Operator enough. I hope he realizes this mom of three recognizes and appreciates his professional and caring service.
      Survey I.D. # 13239419635

    • 1/11/22
      I was in a dangerous spot and was frantic. The FSP Operator came on me in about a minute providing protection with his big truck. I appreciate so much how calm he was and helpful. I thought we were going to get hit by other cars. The Operator and another truck escorted me at 10 miles an hour to a safe spot. I can’t tell you how much I appreciated you the other day. I didn’t know this service existed and appreciate it greatly. I had my kids in the car and I can’t say how scary it was and how helpful he was. Thank you!!
      Survey I.D. # 13252885666

    • 1/18/22
      The FSP Operator is an Angel! I got a flat in the diamond lane and pulled over in the center median. The Operator called the CHP, made them do a freeway sweep so that I could safely get to the right side of the road. He then changed my tire and put all the tools and old tire back into my vehicle. When I asked how much I owe, he said "there is no charge and I cannot accept tips" I was a little sad that I could not tip him. Please give this employee some recognition for his hard work and awesome attitude.
      Survey I.D. # 13293409434

    • 2/1/22
      I was so surprised to see help arrive to my aide not even being broken down for more than a few minutes. The real shocker was that he was from the FSP and not my AAA. He was so courteous and professional. He had my tire changed in no time at all! Best part was not only stellar customer service but that the tire change was free!
      Survey I.D. # 13300058694

    • 2/11/22
      Excellent service, very nice, very fast, and got me back on the road safe and sound. I was thinking I was going to have a horrible morning once I got my flat. I pulled over to the emergency lane and within seconds to a minute, I saw the FSP Operator approaching my vehicle. So surprised and so relieved. I was going to have to maybe miss half my day of work until he arrived. This gentlemen made my day turn into clear skies versus grey. Thank you so much.
      Michelle

    • 2/24/22
      I was so appreciative that this service exists and was not aware that it did. I felt like the FSP Operator was my freeway guardian angel. I was in the process of calling AAA when the FSP Operator approached my car and offered his service. Before contacting AAA, which he said he would assist with, he offered to check my water levels. My car had overheated which is why I had pulled over. It turns out I was very low on water. 2 1/2 gallons later, the car started right up and was in normal temperature range. The FSP Operator was very professional, very helpful and polite and made me feel safe the entire time. He has a very calm demeanor and explained his thought process and actions throughout my time with him. He made sure my car was running ok before sending me on my way. I am very grateful to this service that the FSP Operator told me had been in place for 28 years! I guess I've been fortunate not to have needed it during that time but am very glad it was there for me tonight.
      Survey I.D. # 13356974783

    • 2/28/22
      The FSP Operator was very knowledgeable, courteous, and helpful in assisting me with a rear passenger full flat tire on I-5 south during rush hour. His assistance was swift and after asking if I would like his help, he took full command of changing my tire, including helping me locate where the car specific tools were located and lowering the spare tire from its compartment. His assistance helped me get back on the freeway and where I needed to go in well under 15 minutes. He also made sure to fill the spare tire with appropriate air pressure. I was so appreciative of this unexpected service, and with zero pressure or insinuation from him, that I felt compelled to offer him a tip for his help. He smiled and politely declined and asked instead for me to provide an honest review for him.
      Survey I.D. # 13375200669

    • 3/27/22
      The FSP Operator is a superstar. Not only was he there within about a minute of my pulling off the side of the freeway, he did everything to change my tire, including airing up my spare and putting the flat wheel/tire into the back of my truck. He was literally a Godsend as far as I’m concerned and I have nothing but high praise for him and this entire program. Thank you SO much!
      Survey I.D. # 13421973399

    • 3/29/22
      The FSP Operator was beyond helpful. He was right behind the vehicle that rear ended us, total of four vehicles involved, and the Operator knew exactly what to do. He immediately called for paramedics and began to make the scene safe by blocking off traffic. He was very competent and helpful. With his help, the man with injuries quickly got medical help. By him blocking off traffic, he made sure we didn't get hit or our vehicles didn't get hit. The FSP Operator did a great job and I am grateful he was there when this happened.
      Survey I.D. # 13425287146

    • 3/28/22
      I ran out of gas on 405 fwy (S) and was lucky enough to find a good place to pull over. As I dialed AAA, the FSP operator pulled up behind me. This was within 2 minutes after I pulled over. He first made sure I was ok, then asked how he could help. He explained the service and told me he would put a gallon of gas in my car, which he did. When he finished, he handed me a brochure and his card. I tried to give him a tip, but he kindly refused. I can't tell you how relieved, surprised and grateful I was when I saw the FSP operator. I will tell everyone I know about the program. There are so many things that I dislike about the state of CA right now, but I can't tell you how impressed I was that the state offers this service!! It's nice to see that our taxes are being used to help our citizens directly!
      Survey I.D. # 13423097987

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