Riding ACCESS

ACCESS Policies

Overview

ACCESS is OCTA's shared-ride service for people who are unable to use the regular, fixed-route bus service because of functional limitations caused by a disability. These passengers must be certified by OCTA to use the ACCESS system by meeting the Americans with Disabilities Act (ADA) eligibility criteria.

Download and print the ACCESS Application Form.

What types of service does ACCESS provide?

Standard Service
Curb-to-Curb
All ACCESS fares must be paid upon boarding. The base fare for ACCESS service is $3.60 per passenger for each one-way trip.

This standard ACCESS fare is for curb-to-curb service. If you require help getting to the curb, please rely on your personal care attendant (PCA), friend, or relative.

Premium Door Service
ACCESS provides door service for an additional fee for customers who prefer to be escorted to and/or from their door at their pick-up or drop-off address.

For safety reasons, door service is NOT available when any of the following condition exist:

  • Driver would lose sight of the vehicle; and/or
  • Location involves steps or stairs; and/or
  • Assistance by the driver may harm the customer, driver or both.

Premium Door Service fare examples:
Curb-to-curb serive at pick-up & destination
$3.60
Door to curb service at either pick-up or destination
$8.60 ($3.60 + $5.00)
Door to door service at pick-up and destination
$13.60 ($3.60 + $5.00 + $5.00)

Subscription Service
Subscription service allows riders to receive service without the need to call and request each trip. This is good for riders who are traveling to work, school, for regularly scheduled medical appointments, or to other destinations on a regular basis.

Same-Day Taxi Service
OCTA offers a same-day taxi service for customers with current ACCESS eligibility. These trips are not reserved in advance and are scheduled the same day a customer wishes to travel at the time they wish to travel. The fare is $3.60 upon boarding the taxi — the same fare as a regular ACCESS trip. At the end of the trip, any amount left on the taxi meter over $5.00 will be paid by the customer. Customers wishing to use the same-day taxi service can call the ACCESS reservation number at (714) 560-5888, (949) 857-7188 or (877) 628-2232.  For TDD, call (800) 564-4232 during ACCESS reservation hours: Monday - Friday, 7 a.m. - 5 p.m., Saturday, Sunday and Holidays 8 a.m. - 5 p.m..

Everything you need to know about requesting or canceling a ride.
Call (714) 560-5888, (949) 857-7188 or 877-OCTA-ADA (877-628-2232) to request a ride. For TDD, call (800) 564-4232 during ACCESS reservation hours.  As a reminder, have the ride information ready at the time the call is made. Record and confirm the information provided by the reservation operator.

ACCESS Hours
Ride Request Hours
7:00 a.m. - 5:00 p.m. Monday through Friday
8:00 a.m. - 5:00 p.m. Saturday, Sunday, and Holidays

Hours of Service
5:00 a.m. - 10:00 p.m. Monday through Friday
6:00 a.m. - 8:00 p.m. Saturday, Sunday, and Holidays

Requesting a Ride
OCTA requires an individual to schedule a ride at least one day prior to the day of travel. However, rides may be scheduled up to 3 days in advance. ACCESS requests are taken 7:00 a.m. - 5:00 p.m., Monday through Friday, and 8:00 a.m. - 5:00 p.m., Saturday, Sunday and Holidays.

Negotiating a Trip Request
Due to the number of ACCESS trip requests, OCTA is not always able to give riders the exact time they request. Therefore, OCTA may need to work with riders to establish agreeable pick-up times. ADA allows for a negotiated pick-up time of up to one hour on either side of the request. OCTA makes every effort to offer trip times as close as possible to those requested. However, if a rider refuses the negotiated trip time, it is recorded as a customer trip refusal and not as an OCTA denial of service.

OCTA's ACCESS is compliant to the level of service and ride time provided on OCTA's fixed route as required by the Department of Transportation's (DOT) Rules and Regulations, 37.121. ACCESS service attempts to schedule rides as efficiently and effectively as possible. Riders should be aware that the trip can be as long as 90 minutes and may be shared with other ACCESS patrons in compliance with ADA laws.

In order to provide rapid response and efficient scheduling, the caller should be prepared to give the reservation operator the following specific ride information:

  • ACCESS ID number
  • Pick-up address (must be specific)
  • Drop-off address (must be specific)
  • Time you need to be at your destination, or time you want to be picked up (choose one)
  • Date of trip
  • Whether rider will use a mobility device (i.e. wheelchair)
  • Whether a service animal will be used
  • Whether a Personal Care Attendant or companion will be accompanying the rider (limit one companion per rider)

The caller should have a pen/pencil and paper handy to write down the reservation operator's name, date of trip, and trip times. This information should be confirmed with the reservation operator prior to ending the call.

Each call is limited to scheduling rides for one eligible rider. There is no limit to the number of rides that can be scheduled within the 3 day period for the one eligible rider. As an exception, if the caller is scheduling rides for individuals going from the same origin to the same destination at the same time, the caller may schedule rides for up to 8 eligible riders.

Canceling a Ride
To cancel a ride, call (714) 560-5888, (949) 857-7188 or 877-OCTA-ADA (877-628-2232). The earlier a rider notifies ACCESS of the ride cancellation, the more efficiently schedulers can plan out the vehicle routes. Rides must be canceled at least 1 hour prior to the scheduled trip time. Late cancels are considered no-shows.

No-Show Policy
A no-show will be counted when an ACCESS rider is not at the designated location at the scheduled pick-up time or cancels a ride reservation less than one hour before the trip is scheduled. If the rider is not at the pick-up location at the scheduled time, the driver will wait 5 minutes before marking the rider a no-show. In addition, a rider will receive a no-show if the care provider or agency, if required, is not present to receive the rider at the drop-off destination and the rider cannot be left alone. There are penalties for more than three no-show occurrences in a single month. See our policies and appeals for more information.

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