DISCLAIMER

Effective December 1, 2025

Thank you for visiting the websites of the Orange County Transportation Authority ("Authority" or "OCTA") and for reviewing our disclaimer statements and privacy notices. This information is provided to inform users about our data collection and privacy policies, and about related information pertaining to the websites and their use. As enhancements to the site continue to be made, the OCTA reserves the right to modify its disclaimer and privacy notices without notice. OCTA is a special district government agency. Its jurisdiction lies within the boundaries of Orange County, California, but it is not part of or affiliated with the government of the County of Orange.

Disclaimer of Liability

These websites are operated and maintained by the OCTA to provide public access to Authority information over the Internet. The websites provide general information on matters of public interest. While the Authority attempts to maintain accurate and up-to-date information on its websites, neither the Authority nor any of its directors, officers, employees, agents, or representatives make any claims, promises, or guarantees about the accuracy, completeness, or adequacy of this information and expressly disclaim liability for any errors or omissions. Material on the site has been compiled from a variety of sources and is subject to change without notice.

The OCTA is not responsible or liable for any viruses or other contamination of your system, nor for any delays, inaccuracies, errors or omissions arising out of your use of the websites. These sites, and all materials contained on it, including hyperlinks to other websites, are distributed and transmitted "as is" without warranties of any kind, expressed, implied or statutory, including without limitation the warranties of merchantability, fitness for a particular purpose, title, and freedom of infringement on the rights of third parties.

Under no circumstances shall the OCTA be liable for any actions taken or omissions made from reliance on any information made available through the Authority's websites, nor shall the OCTA be liable for any other consequences from any such reliance. The OCTA is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the site and/or the materials contained on the sites. Unauthorized attempts to upload information or change information on the OCTA's websites are strictly prohibited.

OCTA provides certain digital tools and services, such as websites, mobile applications, and SMS-based information services (e.g., Text4Next), as a convenience to the public. These services are provided “as is” and may be subject to message/data charges or third-party limitations outside OCTA’s control. OCTA disclaims liability for carrier charges, delays, or delivery failures associated with such services.

Legal Notice to the OCTA

Communications made through the OCTA's e-mail messaging system or websites shall not be deemed to constitute legal notice to the OCTA, or any of its directors, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the OCTA or any of its directors, officers, employees, agents or representatives, where notice to the OCTA is required by any federal, state or local laws, rules, or regulations. No communication to the OCTA made through its websites shall be deemed to constitute legal or official notice for any purpose.

Links to Other Websites

The OCTA's websites may contain hypertext links to other websites on the Internet or third-party applications. The OCTA is not responsible for the contents or accuracy of materials on other sites or applications that are referenced or linked through the OCTA websites or for the practices of other site operators. When users link to other internet websites or applications, they are no longer on the OCTA sites and are subject to the privacy and disclosure practices of the new site or application. Links to other sites or applications are provided for informational purposes only. They do not constitute an endorsement by the OCTA.

This includes platforms such as Google™ Analytics or Facebook Business Tools that may use cookies, beacons, or tracking technologies. OCTA disclaims responsibility for such platforms and their use of your data.

OCTA Google Translate Disclaimer

The OCTA websites use Google™ Translate to provide language translations of its content. Google™ Translate is a free, automated service that relies on data and technology to provide its translations. While this system is widely used, translations cannot be guaranteed as exact or without the inclusion of incorrect or inappropriate language. Google™ Translate is a third-party service and site users will be leaving the OCTA’s websites to utilize translated content. As such, the OCTA cannot guarantee or claim responsibility for the accuracy, reliability, or performance of this service nor the limitations provided by this service, such as the inability to translate specific files like pdfs and graphic-based documents (e.g. .jpgs, .gifs, etc.).

The OCTA provides Google™ Translate as an online tool for its users, but the OCTA does not directly endorse the website or imply that it is the only solution to users. All site visitors may choose to use similar, other tools for their translation needs. Any individuals or parties that use OCTA content in translated form, whether by Google™ Translate or by any other translation services, do so at their own risk. The OCTA is not responsible for any damages or issues of translated content not officially sanctioned and approved by the agency.

Copyrights

Unless a copyright is indicated, the information on this site is freely available for non-commercial, non-profit making use. If a copyright is indicated on any materials displayed on our websites, permission to copy these materials must be obtained from the original source. Commercial use of Authority materials is expressly prohibited without the written permission of the OCTA.

Indemnification

To the extent permitted by applicable law, by using the OCTA’s websites, the user agrees to defend, indemnify, and hold harmless the OCTA, its directors, officers, employees, agents, and representatives from and against all claims, actions, suits, or proceedings brought against OCTA and any related damages, settlements, penalties, fines, costs, and other expenses of any kind, including attorneys' fees, arising out of (i) the user's use of this site or materials and information it contains, (ii) the user’s breach of this Disclaimer or Privacy Notice, or (iii) the user’s violations of applicable laws, rules, or regulations in connection with accessing these sites.

Accessibility

The Orange County Transportation Authority (“OCTA”) is committed to ongoing compliance with the Americans with Disabilities Act (“ADA”) and to ensuring current and future access to OCTA’s websites for all individuals, including those with disabilities. Some of the features on OCTA’s websites that promote accessibility include:

• Alternative text is available for most graphics on the websites
• A user can choose to reduce motion on the websites
• The websites can be viewed in high contrast

OCTA reviews and updates its websites regularly to support best practices in accessibility, including ongoing adherence to Web Content Accessibility Guidelines (WCAG) where practicable.

OCTA continually reviews and provides updates to its websites to ensure adherence to best practices in web accessibility to the extent practicable. If you need assistance with accessing something on our websites, please contact OCTA at (714) 636-7433. Reasonable accommodations, including equal access to OCTA communications, will also be provided upon request. Requests for reasonable accommodations should be directed to the OCTA at (714) 636-7433, between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday, or by email at ADAInquiries@OCTA.net.

California Senate Bill 272

Social Media and Public Comment Policy

The OCTA’s official social media pages are for general public information only. Should you require a response from the Authority or wish to request Authority services, you must go to OCTA.net or call the Authority at (714) 560-6282. Please also be aware that content appearing on this page is governed by the California Public Records Act (Government Code section 7920.000 et seq.) and may be subject to disclosure by OCTA if requested. This may include information about you that you may make available through your privacy settings on your own pages. Commenters are urged to protect their privacy and should consider refraining from posting personal identifying information, including, but not limited to: last name, address, email address, age, and phone number. Please refer to the OCTA’s Social Media policy, as contained in our Privacy Notice, for more information. Content on social media sites, which are not owned or operated by OCTA, is not kept or retained by OCTA and is not required by law or kept in the discharge of a public agency’s duties or made/retained for the purpose of preserving content for future reference Contact Us

• Email: customers@octa.net
• Mail: Orange County Transportation Authority, P.O. Box 14184, Orange, CA 92863-1584

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Orange County Transportation Authority (OCTA) Marketing, Cookies, and Tracking

Effective December 1, 2025

Marketing Communications

The OCTA may use your contact information to reach out to you regarding services you have requested or to send you marketing communications about other programs and services. If you do not wish to receive such marketing emails, you may opt out by declining them during registration or by following the unsubscribe instructions included in our emails or other communications.

Cookies and Web Technologies

The Authority makes reasonable efforts to limit the use of "cookies", which are data files stored on your computer by your web browser that provide information about you. However, cookies may be used on our sites when needed to maintain the functionality of an interactive application and are used only during the session in which you access the interactive application. The cookie feature is used to store a temporary identifying tag on your computer. Depending on the settings of your browser or other methods, you can refuse or delete cookie files from your computer. Turning off the cookie option may limit your access to interactive applications of the Authority's websites.

Do Not Track

The Authority’s websites do not respond to “Do Not Track” signals.

Information Collected and Stored Automatically

We may analyze user traffic patterns on our websites from information automatically provided by your browser when you visit our site. This information includes the IP address of your computer or network, the date, time, and page(s) you visited on our site, your browser and operating system, and the referring page (the last webpage you visited before accessing our websites). We may also use the aggregated information from all of our visitors to measure server performance and improve the content of our websites.

Third-Party Support

Google™ Analytics – The Authority uses Google™ Analytics, which is a web and traffic analytics tool that assists the Authority in tracking and reporting on website traffic. Google™ Analytics uses cookies and may track your personal information. For more details on how Google™ Analytics uses your personal data and how you can control information collected by Google™ while accessing the Authority's websites, please visit google.com/policies.

Facebook Business Tools – The Authority uses Facebook Business Tools to integrate our websites with Facebook to better reach and serve people who might be interested in the Authority’s services. Information about what data may be collected about you from Facebook when you visit the Authority’s websites and what Facebook does with that information is available at facebook.com/legal/businesstech.

Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads. There are third-party mechanisms available to the public to exercise choice over the collection of information (for example: aboutads.info/choices).

Third party applications are also available to users to improve access to Authority services. These applications may use cookies, identifiers on electronic devices, or other similar technologies to collect data. Please visit the privacy policies of each application to learn more about how your data is collected, the application’s data collection settings, and what options are available to you regarding the collection of your data. The Authority has no affiliation with these third parties, including Google™ and Facebook, and it cannot guarantee or claim responsibility for the accuracy, reliability, or performance of such services. The Authority disclaims any and all liability arising out of the use of any such third-party website or application, and any individual who accesses any website or application does so at his or her own risk.

Sending E-Mail

If you send the Authority an e-mail that includes personal information, we normally will use the information only to respond to your message. However, we may forward your e-mail to another agency if we believe that agency is better prepared to answer your question. If you e-mail the Authority, we will keep a record of that correspondence in accordance with our records retention policy. We do not use information received in e-mails to create personal profiles, and we do not give or sell e-mail information to others for commercial purposes.

Any e-mails that you send are governed by the California Public Records Act (California Government Code section 6250 et seq.) and may become open for public inspection. If you send us a threat or a message that describes or promotes unlawful activity, we will forward the e-mail to the appropriate law enforcement authorities.

SMS Messaging and Consent

OCTA provides a text-and-response(Text4Next) SMS service for transit riders to request real-time bus arrival information. When a rider texts a bus stop number (e.g., “1234”) to 628246 short-code phone number, OCTA replies with the next bus arrival times and any relevant service alerts (e.g., if the stop is closed).

• No unsolicited messages are ever sent.
• No phone numbers are stored beyond transient technical processing to deliver responses.
• No subscription or marketing messaging are involved.

The service also supports standard “STOP” and “HELP” keywords to comply with industry requirements. However, these flows are functionally unnecessary because OCTA never sends messages unless directly responding to a rider’s request.

OCTA and its vendors do not sell, share, or retain phone numbers. Message and data rates may apply according to your mobile carrier.