Bus - Your Safety Is Our Priority

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  • COVID-19 Safety Guidelines and Operations Update

    Together - We can ride safely!

    We are committed to safe transit

    OCTA APTA health & safety seal  

    Displaying the APTA Health & Safety seal represents OCTA’s pledge for fulfilling the highest industry commitments for keeping transit safe during COVID-19.

    The American Public Transportation Association is the only independent, non-profit organization that represents all modes of public transportation in North America and sets industry standards for safe and reliable operations and maintenance. The Association's Safety & Health Commitments Program was established to protect riders and employees so that public transportation can continue to deliver safe, valuable services to everyone.

    OCTA is working every day to keep riders and employees safe from COVID-19. But we can’t do it alone. By sharing the responsibility for health and safety, and following the four commitments below, together we can keep each other safe while riding OC Bus.

  • Four Commitments We Can Accomplish Together

    1 / 4
    Safety - Following Guidance
     
    2 / 4
    Safety - Protecting Each Other
     
    3 / 4
    Safety - Communicating Safety Measures
     
    4 / 4
    Safety - Putting Health First
     
     
  • What you should know about OC Bus, OC Flex, Metrolink and transit connections

    The following will provide answers to many of the questions you may about OCTA’s response and actions related to the coronavirus (COVID-19) pandemic. We will update it as necessary, so please check back.

    • OCTA has implemented temporary service reductions to regular OC Bus service until further notice. OC Bus is operating on the Saturday schedule (Monday through Saturday), while also increasing service on routes to accommodate social distancing and providing weekday service on some local routes. Regular Sunday service has resumed, and StationLink routes are currently continuing to operate on the regular Monday through Friday schedule to connect with Metrolink trains.
    • Wearing a face covering is now required statewide on public transit. A face covering must be worn while waiting for and riding OC Bus. Face coverings can help slow the spread of COVID-19 and protect the health of fellow passengers and drivers.

      Please place your face covering over your nose and mouth. It should fit snugly against the sides of your face. By wearing your face covering properly, you can help keep everyone safe.

      Face coverings are available for free to passengers at the OCTA Store, 600 S. Main Street in Orange, during the current modified business hours, weekdays from 10 a.m. to 2 p.m.

      OCTA has piloted a program to provide riders with free face coverings on a limited number of routes. As OC Bus returns to front-door boarding, face covering dispensers are being installed on all buses.

      Face Mask
    • Front-door boarding is returning. OCTA is updating buses with added safety measures, such as driver plexiglass shields, to allow you to board from the front of the bus. This is a phased rollout that will continue through the end of November until all buses in our fleet have been modified to help make you and our employees safe. During the phased rollout period, as your bus is pulling up, please check to see if the bus is boarding from the front or the rear doors. If your bus is still boarding from the rear, front door boarding will still be allowed for passengers with disabilities or those who require use of the ramp. Please have your fare ready when you board and please wear your face covering to comfortably cover your nose and mouth.

      A bus pass is still required to ride OC Bus.
      Bus fare is not free while riding OC Bus. You’ll be required to show your bus pass upon request to the coach operator or transit police. Please purchase bus passes before you board. You can buy passes at Ralphs, Northgate, Vons or Pavilions grocery stores, the OCTA store, octa.net or on the OC Bus mobile app.

      Please allow extra time when using OC Bus during busy times.
      To help protect your health and safety during the COVID-19 pandemic, OCTA is temporarily limiting the number of people on board each OC Bus to allow for social distancing. Because of this, buses on some routes can reach capacity during certain times of the day and a bus may pass your stop with a sign in the front window that says, “Bus Full.” If a full bus passes you by, please wait for the next bus.

      On the most heavily traveled routes, additional buses will follow one that is full. These routes can shift on a daily basis as we monitor ridership and try and add buses where they’re needed.

      Some buses are full from 6 a.m. to 8 a.m. and 2 p.m. to 8 p.m. These are the current routes that have additional buses: 1, 29, 37, 38, 42, 50, 53, 55, 57, 43, 47, 54, 60, 64, 66, 70, 89

      Check to see if your bus has seats available by using the Transit App. This free digital mobile app will let you view the seating capacity of the buses on your route. Once you have the Transit App installed:

      • Tap on a route for the “route detail view”
      • Next, tap on the bus icon itself

      This can help you plan your trip and have a smooth, safe trip on OC Bus.

      This information is updated weekly. Please check back frequently to plan your trip.

      Social Distancing Guidelines
      Leave a row or a seat between yourself and other passengers when possible for proper social distancing.

      The OCTA Store hours
      The OCTA Store is is located at 600 S. Main St. in Orange and currently operating reduced hours weekdays from 10 a.m. to 2 p.m.

      Please plan ahead before you ride.
      All adjusted routes and schedules can be found in our revised ebusbook.

      FareBus StopBus SeatsFamily Face Mask

      Your health and well-being are important to us. We will continue to monitor the situation as it evolves and respond proactively, so you can have safe, reliable service in Orange County.

    • OCTA is taking proactive measures to safeguard the health of OC Bus riders by enhancing the cleaning of buses in operation, applying anti-viral disinfectant to every bus daily and taking extra time to clean surfaces that are touched most frequently. OCTA is also encouraging social distancing on OC Buses whenever possible. In addition, hand sanitizer dispensers are now available on all fixed-route buses and face-covering dispensers are being installed as buses are returned to front-door boarding.

      There are steps you can take to protect yourself from the virus. Based on advice from the Centers for Disease Control and Prevention:

      • Wash your hands frequently with soap and water for at least 20 seconds.
      • Do not touch your face.
      • Clean and disinfect items and surfaces that you touch frequently.
      • Cough or sneeze into your elbow or use a tissue.
    • At this time, there are no changes to OC ACCESS paratransit service. It will continue to be available for regular service to eligible passengers.
    • iShuttle service in Irvine and Tustin has been temporarily suspended until further notice.
    • Huntington Beach and Westminster: OC Flex has temporarily suspended service due to significantly low ridership.

      Aliso Viejo, Laguna Niguel and Mission Viejo: OC Flex service will continue to operate until further notice.

    • Metrolink weekday service has been reduced until further notice. Metrolink weekend service and Stationlink will continue to operate as scheduled.

      Visit https://metrolinktrains.com/temporary-service for schedule information.

    • The OCTA Store is open with reduced hours weekdays from 10 a.m. to 2 p.m. and is located at 600 S. Main St. in Orange.

      The majority of OCTA’s administrative employees have been working remotely since March 16 following the Governor’s orders, to promote social distancing and help curb the spread of the COVID-19 virus in our community.

    • The OCTA Lost and Found is closed to the public until further notice. Passengers who need to pick up essential items, including medication and wallets, can contact us to arrange a time to retrieve those items.

      The OCTA Lost and Found can be contacted by emailing LostandFound@octa.net, calling (714) 560-5934 or completing this online form.

    • You should not expect to experience any significant travel issues with Orange County freeways due to COVID-19. The following questions provide answers to some concerns raised over freeway travel throughout Orange County:

      Are the 91 Express Lanes open?

      The 91 Express Lanes will remain open to drivers as usual.

      However, the 91 Express Lanes Customer Walk-In Center in Corona is closed until further notice. Customers can manage their accounts and pay a violation online at www.91expresslanes.com. Customers can also call (800) 600-9191 to reach the Call Center. Representatives are available Monday through Friday from 8 a.m. to 6 p.m.

      Will any projects currently under construction be affected because of the health crisis?

      Work continues on important OCTA-led freeway improvement projects and OC Streetcar at this time. We will continue to monitor the situation and provide an update if delays are expected. These activities are considered essential services by the state and federal government. In many cases, because of low traffic volumes on freeways and city streets, efforts are underway to increase construction with extended lane closures and work hours.

      Your health and well-being are important to us. We will continue to monitor the situation as it evolves and respond proactively, so you can have safe, reliable service in Orange County.

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