Now you can eliminate the hassle of carrying paper passes or exact change by using our new OC Bus Mobile Ticketing app on all fixed-route buses. Buy your bus fare anytime, anywhere from your smartphone, then activate your ticket when you’re ready to ride.
OC Bus Mobile Ticketing is perfect for:
Already have the app? Just update it – no need to delete or you’ll lose any previously purchased tickets.
Note for IOS users: Be sure to turn off your automatic updates and update OC Bus Mobile Pay through the APP store to unlock new updates.
New user? Follow these simple steps to set up your account:
You’ll be an expert after your first trip. Here are the basics:
Why you’ll love the OC Bus app:
Watch our videos for step-by-step instructions on using OC Bus Mobile Pay.
Senior and Disabled reduced fares are not available at this time. These fares are anticipated to be included in the app in the spring of 2017.
iPhones running an operating system of 8.x and above, and Android phones running an operating system of 4.4 and above.
There are three ways to create an account:
An account is required so that OCTA can look up your account information to better serve you in case you encounter any difficulties. Plus, if you purchase day or monthly passes you'll be able to transfer your tickets to a different device if you lost or replaced your phone. Also, having an account makes it easier to pay for your next trip on OC Bus!
"Create an account" is for riders who are new to the OC Bus Mobile Ticketing app.
"Sign in" is for riders who have already created an account in the OC Bus Mobile Ticketing app.
After signing in, click on "My Account" in the navigation drawer and you will find a prompt to change your password.
Users have the option of entering their real name or a nickname into the "full name" field when creating your account.
Visit our online portal. After signing in, select "My Account," and then select "Edit." Here you can edit all of
the personal information associated with your account. Don't forget to select "Save Changes" when you are done!
If you need assistance, call OC Bus Customer Information Center at 714-636-7433 (RIDE).
No, the mobile phone number associated with an OC Bus Mobile Ticketing app account is a unique identifier, and can only be used with one OC Bus Mobile Ticketing app account.
Yes. All users must download the OC Bus Mobile Ticketing app and create an account in order to make a purchase. You can also make a purchase, manage your account, and view your purchase history by logging into our online portal. using your user name and password.
You must use a valid Visa, MasterCard or American Express card OR a PayPal account to purchase tickets using the OC Bus Mobile Ticketing app or our OCBus.transitsherpa.com. OC Bus Mobile Ticketing also accepts prepaid debit cards.
Adding a debit/credit card can only be done through the purchase process.
Yes. You can add another card while making a purchase and selecting the "Add New Card" button when prompted for payment options. Your account can store up to three payment methods.
No, you cannot split payments between multiple debit/credit cards at this time. Each transaction can only be made using one payment card at a time.
Once the payment is authorized, the purchase is processed immediately.
First, confirm you have the correct debit/credit card details registered, such as zip code and security code on the back. If these are correct, and the card still declined, you will need to contact your bank for further assistance.
All personal and credit card information are stored on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server hosted by PayPal.
Tickets should be purchased any time before boarding an OC Bus, as long as you have a cellular network or wireless connection. When purchasing individual bus tickets, be aware that these tickets can be used up to 1 year after the original purchase date.
Yes, you will need a cellular network or wireless connection to purchase tickets. However, once you have purchased tickets, you do not need a network or wireless connection to use a ticket because they are stored on your phone.
Check your junk/spam email folder for the confirmation email. You should be able to see your purchase under "My Tickets" in the OC Bus Mobile Ticketing app (make sure to refresh the app) or online at online portal If the tickets do not appear under "My Tickets," you can check your "Order History" to confirm that the ticket purchase was processed.
All unused OC Bus tickets are valid up to one year after purchase.
Your OC Bus Mobile Ticketing app account can store up to 30 individual tickets, and customers can purchase up to 30 tickets at one time or up to a maximum of $375 at one time.
The OC Bus Mobile Ticketing app allows customers to make a maximum of five transactions in a 24-hour period.
Currently, only college pass reduced fares are available on the OC Bus Mobile Ticketing App. An OCTA College Fare ID number is required to purchase college passes on the app. Visit the College Passes and Fare ID tab for more information on using a current College Fare ID number or applying for a new number.
Open the OC Bus Mobile Ticketing app on your phone, and select "My Tickets" from the menu to the left of the screen. Select any of the tickets listed under "Stored Tickets." A window will pop up. Select "Use Ticket."
If there are no tickets displayed, purchase tickets in the "Buy Tickets" menu. Once purchased, they will appear in your "My Tickets" menu.
You should activate ("use") your purchased OC Bus mobile ticket right before entering any OC Bus. When prompted by the bus operator, please show your active ticket to the bus operator for visual validation.
If the bus operator requests that you activate the barcode on your ticket, tap on the barcode at the bottom right-hand corner of your active ticket. To remove the barcode, tap again at the bottom, right-hand corner of your active ticket.
You will see an animation of a moving OC Bus vehicle. The expiration date will display at the top of the ticket. Tapping on the left-facing arrow at the top left of your active ticket will return you to the "My Tickets" screen. Your active ticket will be shown at the top of the list under "Tickets in Use."
Yes, all passengers must enter the bus through the front doors at all times.
Yes, you can purchase multiple tickets of a single fare or different fares by selecting the number of tickets for each fare type in the "Buy Tickets" menu. To purchase multiple tickets, select "Rider Type", then "Select Fare". Select your first fare, indicate how many tickets you want to purchase, then touch the "Buy More" button to repeat the process. When you are finished, select "Checkout".
Yes. Buying and using tickets for multiple riders on a single device is a great benefit of OC Bus Mobile Ticketing. When using multiple tickets, the ticket that you display to the bus operator will show which types of tickets and the number of tickets used for the group.
No. OCTA personnel are instructed not to touch a customer’s device. If a bus operator requests that you activate the QR-code on your ticket, tap on the small square QR-code icon at the bottom right-hand corner of your active ticket. To dismiss the QR-code, tap again at the bottom, right-hand corner of your active ticket. The QR-code embedded within the ticket is used by coach operators for proof of payment to verify valid bus fare.
Some phones using older operating systems may not work as fast as newer phones. If you have an older phone, please be sure to give yourself plenty of time to activate the ticket before you enter an OC Bus. You should also check to make sure you don’t have too many applications open on your phone at one time. This can also impact the performance of the app.
Yes, the expiration date and time is displayed on the top of the ticket. If your ticket expires and turns "gray" you may not board another OC Bus without activating a new ticket.
In the event that this should occur you would be required to purchase another ticket for your travel, same as any other ticket.
Tap on the ticket and the ticket will change colors. Tapping again returns the ticket to its original state.
You are responsible for showing proof of valid fare upon request by a bus operator. Only a visible, active ticket will be considered a valid form of fare payment. If your phone battery dies and you are unable to display an active purchased OC Bus Mobile Ticket, you will be required to pay the cash fare.
OC Bus mobile tickets are stored on your phone, which makes it possible to use them without an Internet connection. Therefore, you will need to transfer any remaining tickets from your old phone to your online account before resetting your phone, uninstalling the OC Bus Mobile Ticketing app, or installing or logging into the app on a new device. Note: Active tickets cannot be transferred.
Your tickets are stored on your phone, which makes it possible to use them without an Internet connection. Therefore, you will need to transfer any remaining tickets from your old phone to your online account before resetting or upgrading your phone. Note: Active tickets cannot be transferred.
To transfer tickets to another phone, please follow the instructions below. Log into your account at online portal
If your phone was lost or stolen, call OC Bus Customer Information Center at 714-636-7433 (RIDE) for assistance with locking your phone and/or transferring tickets to a new phone.
No. OC Bus mobile tickets are non-refundable.
Try logging out of the app and logging back in. Then try powering off your phone and turning it back on. Do not delete the OC Bus Mobile Ticketing application. If you have stored tickets, deleting the application will also delete your tickets.
Yes. When purchasing tickets via the online portal website, the tickets will automatically be downloaded to your phone.
Upon completing a website purchase, if you do not immediately see the tickets in the My Tickets screen, refresh the screen, and your tickets will appear. If the tickets do not appear under "My Tickets", you can check your "Order History" on online portal, to confirm that the ticket purchase was processed.
Currently, the mobile ticketing app will only be available in English, however OC Bus is exploring offering different languages in the future.
Currently, there is no voice to text option, but the app will be compatible with VoiceOver on iOS and Talkback on Android.
The platform that the OC Bus mobile ticketing app is built on is not able to take advantage of the phones current software for text size increase, this can be addressed with the VoiceOver on iOS and Talkback on Android on their phones.
Tickets must be bought using a Wi-Fi or cellular connection, however they can be launched offline as they are stored on the app rather than in the cloud.
The OC BUS app is designed for phones, however it can be downloaded on tablets or iPods as a phone app. The OC Bus app is not intended to be used on a tablet.
91 Express Lanes
OCTA Administrative Office
550 S. Main StreetOrange, CA 92868