You can write, e-mail, or call OCTA's Customer Relations Department and make suggestions, ask questions, or report a positive or negative experience you have had while using our service. We value the information received from our customers and utilize it in an effort to constantly improve our service.
If you are reporting a situation which involves an OCTA bus, please use the convenient form below and provide the bus number, route number, exact date and time the incident occurred, location and direction of travel. Click here for comment form.
Please check the FAQ page first to see if your question or suggestion has already been answered.
Whenever contacting Customer Relations, please provide as much information as possible in order for us to better help you.
Mail
 Orange County Transportation Authority
Customer Relations
550 S. Main Street
PO Box 14184
Orange, CA 92863-1584
E-Mail
customers@OCTA.net
Phone Numbers
Customer Relations: 714.636.7433, extension 2
Hours of Operation: Weekdays, 7:30 A.M. - 5:30 P.M.
Pass Sales: 714.560.5932
Bus Information: 714.636.RIDE (7433), extension 1
Riders' Alert Hotline: 714.636.RIDE (7433), extension 1
Lost And Found: 714.636.7433, extension 3
ADA ACCESS Service: 877.628.2232
If you are a disabled rider, and would like to provide regular feedback to help improve our service, please visit The Metro Wheels website.
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