Customer Relations

You can write, e-mail, or call OCTA's Customer Relations Department and make suggestions, ask questions, or report a positive or negative experience you have had while using our service. We value the information received from our customers and utilize it in an effort to constantly improve our service.

If you are reporting a situation which involves an OCTA bus, please use the convenient comment form and provide the bus number, route number, exact date and time the incident occurred, location and direction of travel. Click here for comment form.

Please check the FAQ page first to see if your question or suggestion has already been answered.

Whenever contacting Customer Relations, please provide as much information as possible in order for us to better help you. Please have a pen and paper ready when you call.

If you are a disabled rider, and would like to provide regular feedback to help improve our service, please visit The Metro Wheels website.