Using OCTA’s ACCESS Service

ACCESS is OCTA’s shared-ride service for people who are unable to use the regular, fixed-route bus service because of functional limitations caused by a disability. These passengers must be certified by OCTA to use the ACCESS system by meeting the Americans with Disabilities Act (ADA) eligibility criteria.

A person is eligible for OCTA ACCESS service if they are unable to board or exit a fixed-route bus, get to or from a bus stop due to physical and/or environmental barriers, or does not understand how to ride the bus. Eligibility is based on a person's functional abilities and limitations due to a disability, not a specific diagnosis or disability. OCTA has a formal certification process that follows ADA guidelines. To request an application, please call the ACCESS Eligibility Office at (714) 560-5956 or download the application from our website.

	Eligibility Learn about the eligibility requirements needed to use this service and how to apply.
	Riding ACCESS Learn about the services offered, and how to request and/or cancel a ride.
	Policies General policies and procedures to abide by.
	FAQs Get answers to frequently asked questions.
	Contact Information