Transit Division

Performance Measurements Report for First Quarter Fiscal Year 2011-2012

FY11/12 Q1 Report

 
  • Safety

    Preventable Vehicle Accidents per 100,000 Miles
     

    • Directly-operated Fixed Route
       
    • Contracted Fixed Route
       
    • ACCESS Service
       
     
  • Courtesy

    Customer Complaints per Thousands of Passengers
     

    • Directly-operated Fixed Route

      * Complaints per 100,000 Passengers

    • Contracted Fixed Route

      * Complaints per 4,000 Passengers

    • ACCESS Service

      * Complaints per 1,000 Passengers

    •  
     
  • Reliability

    On-time Performance
     

    • Directly-operated Fixed Route
       
    • Contracted Fixed Route
       
    • ACCESS Service
       

    Service Delivery Failures

    • ACCESS Service
       

    Miles Between Road Calls

    • Directly-operated Fixed Route

      * Values are in thousands

    • Contracted Fixed Route

      * Values are in thousands

    • ACCESS Service

      * Values are in thousands

     
  • Ridership

     

    • Directly-operated Fixed Route

      * Values are in thousands

    • Contracted Fixed Route

      * Values are in thousands

    • ACCESS Service

      * Values are in thousands

     
  • Passenger Fare Revenues

     

    • Directly-operated Fixed Route

      * Values are in thousands

    • Contracted Fixed Route

      * Values are in thousands

    • ACCESS Service

      * Values are in thousands

     
  • Farebox Recovery Ratio

     

    • Directly-operated Fixed Route
       
    • Contracted Fixed Route
       
    • ACCESS Service
       
    • Systemwide
       
     
  • Cost per Revenue Vehicle Hour

     

    • Directly-operated Fixed Route
       
    • Contracted Fixed Route
       
    • ACCESS Service
       
     
  • ACCESS Taxi Pilot Program

    July 1, 2010 - September