FAQs

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  • Frequently Asked Questions

    • OC Flex is a new on-demand, curb-to-curb shuttle service offered by the Orange County Transportation Authority in two zones — areas of Huntington Beach and Westminster, and parts of Aliso Viejo, Laguna Niguel and Mission Viejo. Within each zone, unlimited rides are only $4.50 per day, seven days a week as part of the pilot program.
    • OC Flex picks up and delivers riders to their destination on demand. Within each zone and during the hours of operation, riders can go wherever they want. OC Flex does not run on a fixed route like regular bus service.
    • Like other rideshare services, OC Flex will pick you up and take you where you want to go within the service area, but there are some differences. Other rideshare services can use surge pricing to charge more during busier times. The OC Flex price stays the same all day. Also, other services employ independent operators. OC Flex drivers are professionals who have undergone rigorous background checks and safety training.
    • Unlimited rides all day are $4.50 (when paid on the OC Flex Mobile App) or $5 (cash onboard).
    • Yes. OC Flex is a shared-ride service. Other customers may be picked up and dropped off while you are onboard.
    • To travel on OC Flex, you must start and end your trip within an OC Flex zone. You can schedule an OC Flex trip by phone at 1-877-628-FLEX (3539), 1-714-620-2660 (TDD/TTY) or with the OC Flex Mobile App.

      • Use the app to schedule and pay for your trip. Simply enter your information regarding pickup location and time, destination, and billing.
      • Use the app to schedule your trip and pay in cash when boarding.
      • Use the app to schedule your trip. All day on the day of purchase, OC Flex and OC Bus day passes are interchangeable. Use either pass on either service. Transfers to a train station are free. With a valid Metrolink or Amtrak pass, you can ride to or from a train station within the zone for free on OC Flex.
    • The average wait time is between 15 and 30 minutes. If you book your trip using the OC Flex Mobile App, it will display the approximate wait time.
    • OC Flex can take you anywhere within each zone — restaurants, malls, movies, medical offices, music lessons, bus stops, train stations. You decide where you want to go — and when.
    • Anyone can ride OC Flex. Children thirteen years and under must be accompanied on OC Flex by a fare-paying passenger. Up to three children five years old or under may ride free with that fare-paying passenger.
    • Children must ride properly buckled in the vehicle’s back seat in a car seat or booster seat until they are eight years of age or at least 4’9” tall per California law. OCTA does not provide car seats or booster seats. The driver can assist customers with installing a customer-provided car seat or booster seat upon request.
    • Yes. OC Flex is accessible for all passengers.
    • Please limit yourself to two small carry-on items that fit on your lap or under the seat. Carts cannot exceed 30” tall, 18” wide and 18” deep (not including wheels and handle). Carts, strollers, and carry-ons must be loaded in a single trip without assistance and cannot block aisles or doors or take seats, with the exception of a customer provided car or booster seat for children.
    • OC Flex vehicles are compact, fuel-efficient shuttles that can comfortably accommodate 8 people.
    • OC Flex operates 7 days a week:

      Monday - Thursday 6 a.m. to 9 p.m.
      Friday 6 a.m. to 11 p.m.
      Saturday 9 a.m. to 11 p.m.
      Sunday 9 a.m. to 9 p.m.
    • OC Flex is operated by the Orange County Transportation Authority (OCTA), Orange County’s primary transportation agency and a trusted and proven provider of transit service including OC Bus and OC Metrolink.
    • Yes. OCTA has partnered with some local businesses in the zone to offer deals and discounts at some of your favorite restaurants, shops, and services.
    • Yes. You can book reservations for up to 4 riders using the app. Enter your information and click on +1, +2, or +3, depending on the number of people in your party. OC Flex riders traveling together must stay with the person who booked the reservation.
  • How to ride OC Flex
    Riding with OC Flex is easy! Learn how to get started with the app, schedule your first ride, and how to pay.
    How to Ride  
    Book & pay for a ride
     
    Get picked up
     
    Share your ride
     
    Get dropped off
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