Orange County Transportation Authority

Skip navigation Reduce Motion High Contrast Careers Contact Us
Skip to main content
  • Mobile Ticketing App

  • Introducing our OC Bus Mobile Ticketing App

     
    DOWNLOAD NOW!  

    Now you can eliminate the hassle of carrying paper passes or exact change by using our new OC Bus Mobile Ticketing app on all fixed-route buses. Buy your bus fare anytime, anywhere from your smartphone, then activate your ticket when you’re ready to ride.

    OC Bus Mobile Ticketing is perfect for:

    • Single rides        
    • Newly discounted $4 day pass
    • 30-day pass
    • College passes (LEARN MORE about purchasing college passes)
    • Express route fare

    Get started and start riding!

    Already have the app? Just update it – no need to delete or you’ll lose any previously purchased tickets.

    Note for IOS users: Be sure to turn off your automatic updates and update OC Bus Mobile Pay through the APP store to unlock new updates.

    New user? Follow these simple steps to set up your account:

    • Download from the iTunes Store or Google Play
    • Create an account
    • Buy your first pass to set up your payment method
    • Register a debit card, credit card or PayPal account (including a prepaid debit card)
    • Complete your first purchase

    Using the app is a no-brainer

    You’ll be an expert after your first trip. Here are the basics:

    • Select rider (Regular or College)
    • Select fare or pass
    • Purchase and store on your phone
    • Go to My Tickets section to find stored pass
    • Select pass you wish to use
    • Tap pass to activate; screen will change color
    • Show bus driver when you board
    • Sit back and repeat for each ride until pass expires

    Why you’ll love the OC Bus app:

    • Eliminates the need for paper fares and passes
    • No need to carry cash or exact change
    • Add fare instantly using a debit/credit card or PayPal, including prepaid debit cards
    • Stores multiple passes on your phone for future use
    • Allows payment of a single fare or multiple fares for a group of riders
    • Register your debit/credit card(s) on our secure system
    • Purchase fares and passes on your smartphone or on any computer via our website

    Watch our videos for step-by-step instructions on using OC Bus Mobile Pay.

  • How to Videos

    Play
    How to Purchase a Ticket
    Play
    How to Use Multiple Tickets
    Play
    How to Move Tickets
  • Frequently Asked Questions

    • APP Basics
      Which phones and operating systems are supported?

      iPhones running an operating system of 8.x and above, and Android phones running an operating system of 4.4 and above.

      How do I set up my account?

      There are three ways to create an account:

      1. Launch the OC Bus Mobile Ticketing app – a prompt to create an account will appear.
      2. If you attempt to make a purchase from within the OC Bus Mobile app without having set up an account, you will be prompted to create an account.
      3. Visit our online portal, click "My Account" and set up your account online.
      Why do I have to create an account?

      An account is required so that OCTA can look up your account information to better serve you in case you encounter any difficulties. Plus, if you purchase day or monthly passes you'll be able to transfer your tickets to a different device if you lost or replaced your phone. Also, having an account makes it easier to pay for your next trip on OC Bus!

      What is the difference between creating an account and signing in?

      "Create an account" is for riders who are new to the OC Bus Mobile Ticketing app.

      "Sign in" is for riders who have already created an account in the OC Bus Mobile Ticketing app.

      How do I reset my password?

      After signing in, click on "My Account" in the navigation drawer and you will find a prompt to change your password.

      Do I have to use my real name when I create my account?

      Users have the option of entering their real name or a nickname into the "full name" field when creating your account.

      How do I change the name or email address associated with my account?

      Visit our online portal. After signing in, select "My Account," and then select "Edit." Here you can edit all of the personal information associated with your account. Don't forget to select "Save Changes" when you are done! If you need assistance, call OC Bus Customer Information Center at 714-636-7433 (RIDE).

      Can I use the same phone and/or phone number for multiple OC Bus Mobile Ticketing accounts?

      No, the mobile phone number associated with an OC Bus Mobile Ticketing app account is a unique identifier, and can only be used with one OC Bus Mobile Ticketing app account.

    • Purchasing Tickets
      Will I have to create an account to purchase a ticket?

      Yes. All users must download the OC Bus Mobile Ticketing app and create an account in order to make a purchase. You can also make a purchase, manage your account, and view your purchase history by logging into our online portal. using your user name and password.

      Do I need a debit/credit card to purchase tickets?

      You must use a valid Visa, MasterCard or American Express card OR a PayPal account to purchase tickets using the OC Bus Mobile Ticketing app or our OCBus.transitsherpa.com. OC Bus Mobile Ticketing also accepts prepaid debit cards.

      How do I add a debit/credit card to my account?

      Adding a debit/credit card can only be done through the purchase process.

      Can I store more than one debit/credit card?

      Yes. You can add another card while making a purchase and selecting the "Add New Card" button when prompted for payment options. Your account can store up to three payment methods.

      Can I use more than one debit/credit card on a transaction?

      No, you cannot split payments between multiple debit/credit cards at this time. Each transaction can only be made using one payment card at a time.

      How quickly is the payment processed?

      Once the payment is authorized, the purchase is processed immediately.

      What if my credit/debit card declines?

      First, confirm you have the correct debit/credit card details registered, such as zip code and security code on the back. If these are correct, and the card still declined, you will need to contact your bank for further assistance.

      Where is my personal information and debit/credit card information stored?

      All personal and credit card information are stored on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server hosted by PayPal.

      When should I purchase my tickets?

      Tickets should be purchased any time before boarding an OC Bus, as long as you have a cellular network or wireless connection. When purchasing individual bus tickets, be aware that these tickets can be used up to 1 year after the original purchase date.

      Do I need a wireless connection to purchase tickets or use a ticket?

      Yes, you will need a cellular network or wireless connection to purchase tickets. However, once you have purchased tickets, you do not need a network or wireless connection to use a ticket because they are stored on your phone.

      I did not receive a confirmation email when I purchased tickets, did my order go through?

      Check your junk/spam email folder for the confirmation email. You should be able to see your purchase under "My Tickets" in the OC Bus Mobile Ticketing app (make sure to refresh the app) or online at online portal If the tickets do not appear under "My Tickets," you can check your "Order History" to confirm that the ticket purchase was processed.

      I purchased tickets but have not used them yet. How long will they last?

      All unused OC Bus tickets are valid up to one year after purchase.

      How many tickets can I purchase at one time? How many tickets can be stored on the OC Bus Mobile Ticketing app?

      Your OC Bus Mobile Ticketing app account can store up to 30 individual tickets, and customers can purchase up to 30 tickets at one time or up to a maximum of $375 at one time.

      Is there a limit to the number of transactions I can make in one day?

      The OC Bus Mobile Ticketing app allows customers to make a maximum of five transactions in a 24-hour period.

      I am eligible for reduced fares; can I get reduced fares through the app?

      Yes, you can purchase reduced college, senior and disabled fares on the OC Bus Mobile Ticketing app. You must have an OCTA issued College, Senior or Disabled Reduced Fare ID Card or electronic mobile number to access the reduced fares.

    • Using Tickets
      How do I use a ticket?

      Open the OC Bus Mobile Ticketing app on your phone, and select "My Tickets" from the menu to the left of the screen. Select any of the tickets listed under "Stored Tickets." A window will pop up. Select "Use Ticket."

      If there are no tickets displayed, purchase tickets in the "Buy Tickets" menu. Once purchased, they will appear in your "My Tickets" menu.

      When should I activate my tickets?

      You should activate ("use") your purchased OC Bus mobile ticket right before entering any OC Bus. When prompted by the bus operator, please show your active ticket to the bus operator for visual validation.

      If the bus operator requests that you activate the barcode on your ticket, tap on the barcode at the bottom right-hand corner of your active ticket. To remove the barcode, tap again at the bottom, right-hand corner of your active ticket.

      How will I know my ticket is active?

      You will see an animation of a moving OC Bus vehicle. The expiration date will display at the top of the ticket. Tapping on the left-facing arrow at the top left of your active ticket will return you to the "My Tickets" screen. Your active ticket will be shown at the top of the list under "Tickets in Use."

      Do I need to enter the bus through the front door to use the OC Bus Mobile Ticketing app?

      Yes, all passengers must enter the bus through the front doors at all times.

      Can multiple tickets and fare types be purchased at one time?

      Yes, you can purchase multiple tickets of a single fare or different fares by selecting the number of tickets for each fare type in the "Buy Tickets" menu. To purchase multiple tickets, select "Rider Type", then "Select Fare". Select your first fare, indicate how many tickets you want to purchase, then touch the "Buy More" button to repeat the process. When you are finished, select "Checkout".

      Can I use multiple tickets at the same time on my device for family and friends?

      Yes. Buying and using tickets for multiple riders on a single device is a great benefit of OC Bus Mobile Ticketing. When using multiple tickets, the ticket that you display to the bus operator will show which types of tickets and the number of tickets used for the group.

      • iOS Devices - Tap on the "Multiple Riders" toggle at the top of the screen in the "My Tickets" tab, then select the number and type of tickets needed for the group traveling with you. When first activating tickets, use the + to select and activate multiple tickets at one time. If using a day pass, go to "Tickets in Use", select Tap on the "Multiple Riders" toggle, and individually select the active tickets you wish to use and tap "Use Multiple".
      • Android Devices - Press and hold down on a ticket to select multiple tickets at once.
      Will a bus operator or other OCTA personnel need to handle my device?

      No. OCTA personnel are instructed not to touch a customer’s device. If a bus operator requests that you activate the QR-code on your ticket, tap on the small square QR-code icon at the bottom right-hand corner of your active ticket. To dismiss the QR-code, tap again at the bottom, right-hand corner of your active ticket. The QR-code embedded within the ticket is used by coach operators for proof of payment to verify valid bus fare.

      If the ticket takes a long time to display, what should I do?

      Some phones using older operating systems may not work as fast as newer phones. If you have an older phone, please be sure to give yourself plenty of time to activate the ticket before you enter an OC Bus. You should also check to make sure you don’t have too many applications open on your phone at one time. This can also impact the performance of the app.

      Can I see how much time is left on the active ticket before it expires?

      Yes, the expiration date and time is displayed on the top of the ticket. If your ticket expires and turns "gray" you may not board another OC Bus without activating a new ticket.

      What if the ticket expires before I can use it?

      In the event that this should occur you would be required to purchase another ticket for your travel, same as any other ticket.

      How do I use the "interactive" feature of the ticket(s)?

      Tap on the ticket and the ticket will change colors. Tapping again returns the ticket to its original state.

      What if my device battery dies?

      You are responsible for showing proof of valid fare upon request by a bus operator. Only a visible, active ticket will be considered a valid form of fare payment. If your phone battery dies and you are unable to display an active purchased OC Bus Mobile Ticket, you will be required to pay the cash fare.

    • Phone Related Questions
      What should I do if I get a new phone?

      OC Bus mobile tickets are stored on your phone, which makes it possible to use them without an Internet connection. Therefore, you will need to transfer any remaining tickets from your old phone to your online account before resetting your phone, uninstalling the OC Bus Mobile Ticketing app, or installing or logging into the app on a new device. Note: Active tickets cannot be transferred.

      What should I do if I want to reset my phone or conduct a major upgrade?

      Your tickets are stored on your phone, which makes it possible to use them without an Internet connection. Therefore, you will need to transfer any remaining tickets from your old phone to your online account before resetting or upgrading your phone. Note: Active tickets cannot be transferred.

      How do I transfer tickets to another phone?

      To transfer tickets to another phone, please follow the instructions below. Log into your account at online portal

      1. Go to "My Account"
      2. Select "My Tickets"
      3. Select the device to transfer tickets from.
      4. Select the device to transfer tickets to.
      5. Select "Transfer Tickets"
      NOTE: You will only be able to transfer tickets between phones one time during a 30-day period.
      What should I do if my phone was lost or stolen?

      If your phone was lost or stolen, call OC Bus Customer Information Center at 714-636-7433 (RIDE) for assistance with locking your phone and/or transferring tickets to a new phone.

      What if I lost my device, or I purchased the wrong ticket? Can I get a refund?

      No. OC Bus mobile tickets are non-refundable.

      What if the app is unresponsive?

      Try logging out of the app and logging back in. Then try powering off your phone and turning it back on. Do not delete the OC Bus Mobile Ticketing application. If you have stored tickets, deleting the application will also delete your tickets.

    • Online Purchases
      If I purchase tickets via online portal can I use them on my phone?

      Yes. When purchasing tickets via the online portal website, the tickets will automatically be downloaded to your phone.

      I purchased tickets online at online portal but I do not see the tickets on my phone.

      Upon completing a website purchase, if you do not immediately see the tickets in the My Tickets screen, refresh the screen, and your tickets will appear. If the tickets do not appear under "My Tickets", you can check your "Order History" on online portal, to confirm that the ticket purchase was processed.

    • Other Questions
      Will the app be available in different languages?

      Currently, the mobile ticketing app will only be available in English, however OC Bus is exploring offering different languages in the future.

      Will the app have functionality for people that are blind and have a voice to text?

      Currently, there is no voice to text option, but the app will be compatible with VoiceOver on iOS and Talkback on Android.

      Will the app have different font size settings for older people who may not be able to see or people with vision impairments?

      The platform that the OC Bus mobile ticketing app is built on is not able to take advantage of the phones current software for text size increase, this can be addressed with the VoiceOver on iOS and Talkback on Android on their phones.

      How will the app work if people have Data caps or if people only are able to use their phones within range of Wi-Fi?

      Tickets must be bought using a Wi-Fi or cellular connection, however they can be launched offline as they are stored on the app rather than in the cloud.

      Will the app work on tablets or iPods or only phones?

      The OC BUS app is designed for phones, however it can be downloaded on tablets or iPods as a phone app. The OC Bus app is not intended to be used on a tablet.

Get Connected